In computer networking, the term quality of service (QoS) describes resource management rather than the quality of a service. Quality of service implements control mechanisms to provide different priority to different users, applications, and data connections. It is used to guarantee a certain level of performance to data resources. The term quality of service is often used in the field of wide area network protocols (e.g. ATM) and telephony (e.g. VoIP), but rarely in conjunction with web applications. mod_qos is a quality of service module for the Apache web server implementing control mechanisms that can provide different levels of priority to different HTTP requests.

But why do you need quality of service for a web application? Well, web servers require threads and processes to serve HTTP requests. Each TCP connection to the web server occupies one of these threads respectively processes. Sometimes a server gets too busy to serve every request due to the lack of free processes or threads. Another parameter requiring control by mod_qos is the available bandwidth: all clients communicate to the server over a network link with limited bandwidth. Overfilling the link results in network congestion and poor performance.

Example situations where web applications require QoS:

• More resources are consumed if request processing by an application takes a long time, e.g. when request processing includes time consuming database queries.
• Oversubscription of link capabilities due to many concurrent clients uploading or downloading data.
• Penetration of the web server by attackers (DDoS).